Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Custom Course Maps
Questions specifically for our custom course maps.
Can you make my local course?
By far our most asked question. And the answer is yes. We can do any course in the world. We've never had to turn away a customer because we couldn't design their course.
We even done courses that have been closed for 20+ years!
How do I know the course design will be accurate?
We use the latest satellite, GIS, and topography maps to create the designs. Each map is designed by hand, we trace tee by tee, and bunker by bunker.
Furthermore, we're golfers, which means we know what to look out for when designing these maps.
What information do you need from me for my custom course order?
We need to know the course name and location. That's it!
Please send it in this format.
Arcadia Bluffs - South Course - Arcadia, MI.
We'll take care of everything after that.
Will you send me a proof to approve?
No, not typically. For a couple of reasons.
First, we've found that waiting for customer replies can put us behind schedule.
Second, we've made 2000+ golf maps with a 5/5 star rating. Not to sound arrogant, but we're good at making golf maps and we do ask our customers for a little trust in the process. This helps us stay on schedule.
Third, we work on a 100% satisfaction guarantee. We're proud of our work and we hope our customers are too. If there is anything wrong with your order upon receiving it, please reach out to us and we'll make it right!
With that said, exceptions can always be made. If you're looking for customizations, making a bulk order, or just really want to see a proof beforehand, reach out to us and we'll make it so.
Other Product Questions
Questions about our other golf products such has Golf Patents, Golf Definitions, Hole-in-Ones and more.
How long does my order take to ship?
Our golf patents and golf definitions typically ship out in 1-3 days.
Our Hole-in-one products will ship out in 5-10 days. Please be checking your email for the proof we send you. Once we have your approval we can make and ship your product.
Will you send me a proof for my hole-in-one map?
Unlike our custom golf maps, we do send proofs for our hole-in-one products.
Please check the spelling and accuracy of everything and get back to us ASAP. Once we have your approval we can begin the building process.
The email will be coming from firstname.lastname@example.org. Please check your SPAM folder if you don't see any communication.
What information do you need from me for my hole-in-one order?
Please include the following information when submitting your order:
Course name/location, person that made the hole-in-one, club used, date, witnesses, yardage it played.
We'll take care of the rest!
Shipping & Returns
Questions regarding our shipping and return process.
How long does my order take to ship?
Once we design, build and package your custom map, we'll trypically ship it via UPS.
We ship them from our warehouse in Northern Michigan.
Typical delivery times to the south and east coast are 1-4 days and out west the delivery times are 2-5 days.
Do you accept exchanges or returns?
Given that our golf maps and hole-in-one products are unique and made to order, we cannot accept returns.
With that said, we do have a 100% satisfaction guarantee so if there are any issues with your order, please reach out to us and we'll do everything to make it right.
How much does shipping cost?
Shipping is free for all orders that total $49+.
For orders less than $49, the shipping will be calculated at checkout.
Questions regarding the order process and status.
How long does the entire process for custom courses take?
Our normal lead time is 5-10 business days until shipment. Add an additional 2-5 days for delivery.
We have designed over 1500+ courses to date. If you order a course that we've already designed, we can usually build and ship your map in 2-5 days, depending on our current backlog.
If we do not yet have your course in our design library, we'll be close to 7-10 days before shipment.
What happens if my order arrives damaged?
While damage during shipment is rare, it does happen. Rest assured, if the artwork is damaged, we'll make a new piece and send it to you ASAP.
If the frame is damaged (most common), fear not, we'll get a new frame sent your way.
In the event of a damaged product, please take 2-3 photos of the damage, 2-3 photos of the external packaging, and 2-3 photos of the internal packaging.
Apologies for all the photos, UPS's insurance policy requires we send all them.
How do I get an update on my shipping status?
You will receive an email when your package is shipped that has the tracking number.
From there you'll be able to get live updates from the carrier.
Please make sure to check your SPAM folder if you aren't seeing email updates from us.